TY  - BOOK
AU  - Roberts, Harry V.
AU  - Sergesketter, Bernard F.
TI  - Quality is Personal: : A foundation for total quality management 
SN  - 0029266262
U1  - 658.562 
PY  - 1993///]
CY  - Canada: 
PB  - Maxwell Macmillan
KW  - CANADA
N1  - Sala especializada / a domicilio
ER  -